Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

At OhGanoZen, powered by Gano Excel, we want to ensure you have the best shopping experience possible. Below are some of the most common questions we receive about our products, orders, and policies.

1. What is OhGanoZen?

OhGanoZen is an online wellness store powered by Gano Excel, offering a range of premium products designed to support a balanced and healthy lifestyle.

2. Where do you ship?

We currently ship within the United States, with estimated delivery times between 3 to 7 business days after 1 to 3 business days of processing. Delivery times may vary due to external factors.

3. Can I modify or cancel my order after placing it?

Orders are processed quickly, so modifications or cancellations may not always be possible. If you need to make changes, contact us immediately, and we will do our best to assist you.

4. What is your return policy?

We accept returns within 10 days of receiving your order, provided the product is unused, unopened, and in its original condition. The return must be for the exact product purchased. We will provide a prepaid return shipping label for eligible returns.

5. Do you offer refunds?

Yes, once we receive and inspect the returned item, we will process a refund or exchange if it meets the return policy requirements. Refunds will be issued to the original payment method.

6. Are your products safe to use?

Yes, all of our products are made with high-quality ingredients and are designed to promote wellness. If you have any health concerns, we recommend consulting a healthcare professional before use.

7. How do I contact customer support?

If you need assistance, you can reach us by email:

📧 Email: ohganozen@gmail.com

8. Do you offer discounts or promotions?

We occasionally run special offers and discounts. Stay updated by subscribing to our newsletter or following us on social media.

9. Can I use your content or images?

All content, including images and branding, is the property of OhGanoZen and Gano Excel. Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.